We’ve already had lots to say about the importance of reviews, as well as the need to focus our energy on the reviews that count the most. Yep, I’m still talking about Google reviews. But did you know that it’s equally important to respond to reviews? Yes, even good reviews. What’s hard for many practices to manage is how to respond in a way that’s effective AND fully adheres to HIPAA, or PIPEDA for our Canadian doctors.
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