Home News Wave 9 Shows Trend of Reopening

Wave 9 Shows Trend of Reopening

Sixty-four percent of respondents to the Wave 9 Jobson Optical Research poll say that they have reopened. Of those who are currently open, 33 percent said that they’ve been open for more than a month; 34 percent said they’ve been open less than one week and 29 percent said they’ve been open for one-to-two weeks.


Among those who have reopened, 47 percent say that they have resumed normal hours of operation. Forty-four percent are working fewer hours, while 6 percent have expanded hours to address the demand or keep the office less crowded. Three percent of those who have reopened are seeing emergency patients only.
Patient volume is down as expected. Wave 9 respondents said that pre-COVID, their practices were seeing 28.5 patients per day on average. Those who are open currently say they are seeing 14.5 patients per day on average. Those who are still closed anticipate seeing 12.1 patients per day on average.


Among those who are not open, 48 percent anticipate rescheduling appointments for June, while 37 percent anticipate being able to schedule appointments in May.
Generally, patients are willing to reschedule with 33 percent of respondents saying that patients are eager to reschedule, and 58 percent saying that patients are willing to reschedule if they are comfortable with the safety precautions in place.
The wave 9 survey, which was open May 8-12, asked whether patient demand was as expected. Forty-nine percent said it is as expected with 26 percent each saying it’s higher or lower than expected.


Wave 9 respondents who are open said that these are the primary protocol changes that they’ve made:

  • Clean each frame after patient try-on – 94 percent
  • Change sanitization process throughout office – 94 percent
  • Disinfect optical counters/mirrors/dispensary area after each visitor – 91 percent
  • Reduce number of people in the office at the same time – 91 percent
  • Ask patients screening questions/take temperature – 89 percent
  • Install slit lamp breath shield – 85 percent


Telephone calls are the preferred way that respondents want to deal with sale reps over the next few months. The wave 9 survey showed continuing hesitation about traveling to industry events and meetings throughout much of this year.


wave 9 chart

This wave of the survey showed a drop in employees who have been laid off at 54 percent. That is a drop from the wave 6 results from mid-April that showed 61 percent of respondents who said staff had been let go. Forty-four percent of respondents said that they have already rehired staff, and forty-six percent said that they plan to. The majority, 69 percent, said that they plan to rehire all of their laid off staff members.

wave 9 chart

The wave 9 of results show the highest percentage yet, 35 percent, of those respondents who already started to offer telemedicine services. A large majority (88 percent among those not yet reopened, and 90 percent among those who have reopened) that are offering telemedicine services said that they plan to continue.

- Advertisment -

Most Popular

On Being a Patient

By Marjolijn Bijlefeld, Editor, Women In Optometry When COVID-19 struck, I was about two months overdue on my annual comprehensive eye exam. I’m a flitterer...

Congratulations 2020 AOA Award Recipients

The AOA announced the recipients of its 2020 awards in April. We're recognizing all of their accomplishments, along with taking a closer look at some of their stories.

AOA Educator of the Year: Mentor Guided Her Toward Career in Education

Newly awarded Optometric Educator of the Year Caroline Beesley Pate, OD, found her calling in academia, not long after she matched into a residency program at the University of Alabama at Birmingham School of Optometry to train under her mentor.

AOA Young Optometrist of the Year: A Go-getter From the Start

Roya Attar, OD, has had a somewhat unconventional path to her success.