Home Newsmakers Virtual Video Visit Aims to Help Patients Feel Comfortable Post-COVID-19 Closures

Virtual Video Visit Aims to Help Patients Feel Comfortable Post-COVID-19 Closures

Summy To, OD, wanted to reassure her patients and let them know what to expect when they returned to one of the three offices of Myoptic Optometry in Portland, Oregon. “We have been preparing for a safer clinic since we shut down because we understand their peace of mind is key to trusting us as their provider,” she says. The video walks patients through their visit from arriving at the front door and the changes that will occur during their office experience.

  • The door will often be locked to keep control of the number of people in the space.
  • The check-in experience will be touch-free check in, and hand sanitizer stations are available.
  • Acrylic barriers are in place at the check-in desk and each optician station.
  • Temperature will be taken upon arrival for all staff and patients.
  • Patients will use a tray to collect all eyewear that they handle so that selections can be sanitized before returned to displays.
  • When keeping a distance isn’t an option, the doctors will be wearing face shields in addition to masks.

The practice will open one clinic location to start for the first week, followed by a gradual opening of the other two and a maximum capacity that is around 60 percent of their normal patient schedule. “The gradual opening will allow us to master our new procedures and gain the confidence of our staff. We are looking forward to seeing how the slower-paced day translates into better opportunities to educate and connect with patients and learn from it as we get back to running full capacity hopefully sooner than later.” She anticipates that offering more telemedicine services will be another way to make care more accessible.

Read more from Reset, Restart, Reopening.
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