Despite the adage “what you measure, improves,” using patient satisfaction measurement tools for staff training seems to be a fairly low priority.
It’s possible that practices feel like their patient satisfaction ratings in online reviews reinforce that they’re in a good place. As one respondent wrote, “Review ratings are of consistently high quality. We don’t track quantity.”
But another realized that maybe a piece of the puzzle is missing, saying, “We have not really measured and therefore do not know.”
For those who do try to measure patient or customer satisfaction, online reviews are the most common.
How Much or Little Do You Use These Patient Satisfaction Measurement Tools?
Thank you notes and follow-up communication were cited as useful tools by some.
Read results from other WO Pop-up Polls here.
Here’s an article from Review of Optometric Business on patient satisfaction measurement tools.
Featured photo credit: Getty Images, Yagi Studio
