Tag: customer
Vision Council Research Highlights Consumer Vision Care Priorities in Final Quarter...
The Vision Council released new research highlighting consumer habits about optical products and services for the last quarter of 2025. The report, Consumer inSights Q4 2025, reveals the...
Patient Safety Alert Issued for Eye Exam Kiosk Pilot
On Monday, Jan. 19, 2026, the Pennsylvania Optometric Association (POA) issued a patient safety alert concerning Eyebot, which has installed automated vision-testing kiosks at 16...
Poll Shows Most Practices Have Been Victims of Optical Theft
Frames and lenses aren’t just high-value for patients—they’re a frequent target for theft, according to a recent Women In Optometry poll. Nearly 73% of...
Are You Making Your Patients Jump Through Hoops?
Editor’s note: This article was excerpted from Erin O’Malley’s e-newsletter. O’Malley was the 2023 Women’s Leadership Conference keynote speaker in New Orleans, Louisiana. Learn more and sign...
October is Contact Lens Safety Month
Prevent Blindness has named October as Contact Lens Safety Month to promote proper use of both prescription and cosmetic lenses.
The American Optometric Association is...
Online Reviews Most Common Patient Satisfaction Measurement Used
Despite the adage "what you measure, improves," using patient satisfaction measurement tools for staff training seems to be a fairly low priority.
It's possible that...
Do You Measure Patient Satisfaction?
5-Star Google reviews are awesome. But are you counting on those as a reflection of patient satisfaction?
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Seven Easy Ways to Say Thank You to Your Patients This...
By Lauretta Justin, OD, Founder and CEO of Optometry Divas
This holiday season, you’ll gather around the table and tell your friends and family that...
