Tag: metrics
AI-powered Programs Can Bring Smarter Workflow to Practice
Optometrists are sitting on a goldmine of patient data, says Brianna Rhue, OD, FAAO, FSLS, co-founder of Dr. Contact Lens. Eye care professionals can...
Online Reviews Most Common Patient Satisfaction Measurement Used
Despite the adage "what you measure, improves," using patient satisfaction measurement tools for staff training seems to be a fairly low priority.
It's possible that...
From a Significant Drop to Near-even Performance
When the COVID-19 pandemic hit, Lorie Lippiatt, OD, of Salem, Ohio, never shut down her practice completely, but she reduced the hours and transitioned...
The Technology Helping Me Spur Staff to Greater Patient Service and...
By Kimberly K. Friedman, OD, FAAO
Your staff can do great things for your patients and practice with the right guidance. It becomes easier to...
To Know Where You’re Going, You Have to Know Where You...
When Maria Sampalis, OD, bought a second private practice in Cranston, Rhode Island, this summer, she knew she’d have to step up the efficiency.
Reopening Means Re-establishing the Capture Rate
Reopening Norwalk Eye Care in Norwalk, Connecticut, to routine and comprehensive care after COVID-19 is going to force a resetting of the key performance...
A Data Dashboard Lets OD Manage Smarter, Not Harder
Keeping careful track of the key metrics in three practices is essential, says Susan Keene, OD.
