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Letting Patients Know the Process

nikki iravani featuredTo help patients coming to EyeXam in Santa Clara, California, understand what they can expect, Nikki Iravani, OD, created a video that walks patients through the new process. The video serves two purposes: not only does it prepare patients for what to expect, it also reassures all current and prospective patients that the practice is taking steps to ensure the health and safety of everyone in the office.

The video shows how the staff is wearing face shields and logo scrubs, and Dr. Iravani goes through the contents of the “goodie bag” that patients will receive: mask, gloves and eye drops. The video shows the spacious office, reinforcing the idea that social distancing is possible, and notes that the practice is also available for telemedicine consults if patients are uncomfortable coming in.

Read more from Reset, Restart, Reopening.
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